Terms of Service

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement to Terms

This Service Agreement (this "Agreement") is entered into by and between you ("you" or "your") and Stipulate Inc. ("Stipulate," "we," "us," or "our") and sets forth the terms and conditions under which you may subscribe to certain products and services of Stipulate.

By accessing or using the Service, or by clicking a button or checking a box marked "I Agree" (or something similar), you signify that you have read, understand, and agree to be bound by this Agreement and to the collection and use of your information as set forth in our Privacy Policy.

1.2 Entity Representation

If you are using the Service on behalf of a company, organization, or other entity (an "Organization"), then:

• (a) "you" includes you and that Organization
• (b) you represent and warrant that you are an authorized representative of that Organization with the authority to bind such Organization to this Agreement
• (c) you agree to this Agreement on behalf of such Organization

1.3 Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement and are competent to agree to this Agreement.

2. SERVICE DESCRIPTION

2.1 The Stipulate Service

Stipulate provides an AI-powered customer onboarding platform that integrates with Slack workspaces to:

• Automatically identify and track action items from Slack conversations
• Provide project dashboards and analytics for managers
• Send reminders and notifications about pending action items
• Facilitate data collection and customer engagement
• Generate insights about project health and progress

2.2 Slack Integration

The Service operates as a Slack application and requires:

• Installation in your Slack workspace by an authorized administrator
• Access to specific Slack channels where Stipulate is added
• Permissions to read messages, post messages, and interact with users in those channels
• Compliance with Slack's Terms of Service and API Terms of Service

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. SLACK-SPECIFIC TERMS

3.1 Workspace Authorization

To install Stipulate in a Slack workspace, you must:

• Be an authorized administrator or owner of that workspace
• Have the authority to grant Stipulate the requested permissions
• Ensure compliance with your organization's policies regarding third-party applications

3.2 Slack Permissions and Data Access

By installing Stipulate, you grant us permission to:

• Access and read messages in channels where Stipulate is added
• Post messages and notifications in those channels
• Access user information (names, IDs, email addresses) for users in your workspace
• Access channel information (names, IDs, member lists)
• Send direct messages to users for notifications and reminders

3.3 Compliance with Slack Terms

Your use of Stipulate must comply with:

• Slack's Terms of Service
• Slack's API Terms of Service
• Slack's Acceptable Use Policy
• Any other policies or guidelines published by Slack

3.4 Slack Relationship

Stipulate is an independent third-party application. Slack is not responsible for Stipulate's operation, and any issues with the Service should be directed to Stipulate, not Slack.

4. USER ACCOUNTS AND ACCESS

4.1 Account Creation

Accounts are created through Slack OAuth authentication. By connecting your Slack account, you authorize us to:

• Access your Slack profile information
• Verify your identity and workspace membership
• Associate your Slack user ID with your Stipulate account

4.2 Account Security

You are responsible for:

• Maintaining the security of your Slack account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

4.3 Workspace Administrator Responsibilities

Workspace administrators are responsible for:

• Managing which channels Stipulate can access
• Controlling user permissions within their workspace
• Ensuring compliance with organizational policies
• Managing subscription and billing for their workspace

5. ACCEPTABLE USE POLICY

5.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with this Agreement. You agree to use the Service in a professional manner consistent with business customer onboarding.

5.2 Prohibited Activities

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers/networks connected to the Service
• Use the Service to transmit viruses, malware, or other harmful code
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove, alter, or obscure any proprietary notices on the Service
• Use the Service to harass, abuse, or harm another person
• Impersonate any person or entity or misrepresent your affiliation
• Scrape, spider, or crawl the Service or use automated means to access it
• Use the Service in any way that could damage our reputation or business

5.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including removing content, suspending or terminating accounts, and reporting to law enforcement.

6. AI PROCESSING AND DATA USAGE

6.1 AI-Powered Features

Stipulate uses artificial intelligence (AI) to:

• Analyze Slack conversations to identify action items
• Extract project-relevant information from messages
• Generate insights and recommendations
• Provide intelligent reminders and notifications

6.2 Third-Party AI Services

We use OpenAI's services to process message content. By using Stipulate:

• You acknowledge that message content from channels where Stipulate is added will be sent to OpenAI's API
• OpenAI processes this data in accordance with their Privacy Policy and API Data Usage Policies
• We do not use your data to train AI models
• OpenAI does not retain your data beyond the processing period required to provide the service

6.3 AI Accuracy Disclaimer

While we strive for accuracy, AI-generated content may contain errors or inaccuracies. You should:

• Review AI-identified action items for accuracy
• Verify important information before relying on it
• Not use the Service for critical decisions without human review
• Understand that AI analysis is a tool to assist, not replace, human judgment

6.4 Data Processing

We process your data to:

• Provide and improve the Service
• Identify action items and project information
• Generate analytics and insights
• Send notifications and reminders
• Comply with legal obligations

For more details, see our Privacy Policy.

7. SUBSCRIPTION AND PAYMENT

7.1 Free Trial

We may offer a free trial period for new workspaces. During the trial:

• You have access to all features of the Service
• No payment information is required initially
• The trial automatically ends after the specified period
• You may upgrade to a paid subscription at any time

7.2 Paid Subscriptions

After the trial period, continued use requires a paid subscription. All fees are non-refundable except as required by law or as expressly stated in this Agreement.

7.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

8. INTELLECTUAL PROPERTY RIGHTS

The Service and all content, features, and functionality are owned by Stipulate and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain all ownership rights to the data you submit to the Service. By submitting data, you grant us a limited license to store, process, and display your data as necessary to provide the Service.

9. DATA PRIVACY AND SECURITY

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into this Agreement by reference.

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit and at rest
• Secure data storage with MongoDB Atlas (AWS infrastructure)
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Workspace isolation to prevent cross-workspace data access

10. WARRANTIES AND DISCLAIMERS

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We make no warranties regarding the accuracy, completeness, or reliability of AI-generated content.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL STIPULATE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE SERVICE EXCEED THE AMOUNT YOU PAID TO STIPULATE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER.

STIPULATE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, REVENUE, DATA, OR USE, OR BUSINESS INTERRUPTION.

12. TERM AND TERMINATION

This Agreement begins when you first access or use the Service and continues until terminated. You may terminate this Agreement at any time by cancelling your subscription or uninstalling Stipulate from your Slack workspace.

Upon termination, we will delete your data within 14 days unless legally required to retain it. You remain liable for all fees incurred prior to termination.

13. DISPUTE RESOLUTION

13.1 Informal Resolution

Before filing a claim, you agree to contact us at support@stipulate.work and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

If we cannot resolve the dispute informally, you agree that any dispute arising out of or relating to this Agreement or the Service will be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).

13.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND STIPULATE INDIVIDUALLY. THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS.

13.4 Opt-Out of Arbitration

You may opt out of the arbitration agreement by sending written notice to support@stipulate.work within 30 days of first accepting this Agreement.

13.5 Governing Law

This Agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14. GENERAL PROVISIONS

14.1 Entire Agreement

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and Stipulate regarding the Service.

14.2 Modifications to Terms

We may modify this Agreement at any time by posting the revised Agreement on our website and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Agreement.

14.3 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.4 Assignment

You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement without restriction.

15. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

For support inquiries, please visit our Support Page.