Is the forward deployed engineer role a bubble?
Forward deployed engineers exist because there is a gap between what AI models can do and what an enterprise can actually use, and someone has to gather the business context…
50 min ·
The Go-Live Gap
Notes from the field for the people who own customer time to value after B2B software is sold: implementation and onboarding professionals, forward-deployed and solutions teams, and the leaders accountable for both.
Why do go-lives fail after the customer is live?
A go-live often gets recorded as a completed implementation when the customer does not see it that way, and the cause usually starts earlier than the project…
46 min ·
What does a forward deployed engineer actually do?
A forward deployed engineer works embedded with a customer, using a software platform to solve that customer's problem while feeding what they learn back into the platform's roadmap.
44 min ·
What is the hardest part of customer onboarding?
The hardest part of onboarding a B2B customer is rarely the software. Skyler Johnston has spent twenty years in support, sales, implementation, and onboarding for inventory and warehouse software…
51 min ·